| Name of Complainant | |
| Date of Complaint | November 23, 2023 |
| Name(s) of companies complained against | Hero electric |
| Category of complaint | 2-wheelers |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
The problem I have been experiencing is related to my vehicle’s battery. It became inoperative four months ago, and I immediately reached out to your customer care for assistance. They advised me to contact the dealer for a battery replacement, which I did promptly. The dealer arranged to send the faulty battery to your factory for inspection and replacement and the dealer took 1 month for this.
Since then, I have been waiting patiently for the new battery to be delivered. Unfortunately, despite my repeated follow-up calls , I have not received any information or the replacement battery as of today. This prolonged delay has left me without a functioning vehicle and has caused significant inconvenience and frustration.
Contact Information:
Vehicle owner Name: Maheshwarappa
Contact Number:7097099222
Email Address: chandan.nm17@gmail.com
Vehicle Model: Optima
Vehicle Registration Number: KA 13 EW 7148
Dealer Name: E-CAUVERY HERO ELECTRIC
Dealer Contact: 8970078618 / 7795781402
Dealer Address : SITE NO:8, MR no:65, 8, Belur Rd, Hassan, Karnataka 573201
