Harassment over repayment

Name of Complainant Muskan Singh
Date of ComplaintJune 30, 2024
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Muskan Singh:

I took a loan for 11,000 in May and my repayment due date is on 1st July. I have already made payment for first EMI through their option of self payment but it is not reflecting on the app and they are calling me consistently saying I need to repay even though I have tried talking to them and shared payment proof on email addresses: finance@phocket.in, piyush.jain@phocket.in and info@phocket.in. Their customer care numbers dont work and they are not replying to emails. They are saying they will come to my office and are spamming my phone a lot and saying they will call my colleagues. This is harassment.

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