Name of Complainant	Mayur Patil
Date of Complaint	August 31, 2019
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Mayur Patil:

We Visited Airtel Mumbai Central(East) Gallery next to Reliance Fresh on 16th August 2019, to Convert Postpaid Sim Card of mine and my Wife to Prepaid.

Contact numbers as per below.

1 – 7021206346

2 – 9082061013

They informed us to separate both the numbers from family plan before 24th August 2019 to process further for conversion from Postpaid to Prepaid as our Bill Cycle starts on 24th Aug 2019, they told us that you can do the same by Airtel Application, so as per we applied for Family plan separation on 22nd Aug and afterword’s address verification also done and executive given us positive feedback that verification done and separation will happen in some hours to process further but till today it’s still on hold/progress.

We continuously visited Mumbai Central gallery from 26th to 28th Aug for the Sim card conversion but return with non-support from the Gallery executive upon this issue, on 28th Aug 2019 evening by 7 pm they told us to call Customer Care 121, we did the same and Executive assured us on same day within 4 hours they will do the separation and you can proceed for Postpaid to Prepaid conversion. 28th Aug passed but still separation not happened.

On 29th August 2019(we recorded the call) after 2.30 pm we again called Customer Care 121 and Talked with the executive who verified our address details and responded “Correct” with the details provided and on request of escalation she passed call to Supervisor and again he assured us our issue will resolved within 24 hours, but again same thing happened 29th and 30th Aug passed and today 31st Aug also going to end but still our issue is not solved.

 

We also had suggested them to deactivate the sim if the given issue is not resolving, but they are fooling us with the several excuses. Our Bill cycle started from 24th Aug 2019 and we are suspecting they are fooling us to generate Bill with additional days and for the reason they are delaying days keeping issue live.

 

Due to this we have faced/facing problems as per below.

1. Airtel Mumbai Central(East) Gallery closes sharp at 7.30 and due to this from 26th to 28th I had given excuses and also had cold fight with my manager to leave early from office.
2. Non-support from Gallery executive and from Customer care Executive plus Supervisor too.
3. As Bill cycle days extending it will get added to new bill which is generated after 24th Aug 19.

 

My concerns as per below

1. Why Gallery executive cant resolve the issue? What is the meaning to visit Gallery if issue is not resolving?
2. Why Customer Care team after assuring us unable to resolve this issue, which is still going on.
3. We have wasted lots of our time within this period who is going to repay this?
4. If Customer care executive validate our Address then till today why we are still stuck in this issue?
5. Why there is non-response till today?
6. Why should we pay the Bill generated after 24th Aug if issue has been created from your team and still not resolved?

 

We have recording done on 29th Aug 2019 with us to take strict action. If anything needed we can provide but please take strict action on this.

 

Regards,

Mayur Patil

7021206346

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