| Name of Complainant | |
| Date of Complaint | July 11, 2021 |
| Name(s) of companies complained against | Ahmedabad, GTPL |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello,
Logging a case here with for GTPL broadband service. I am using GTPL service more than a year and current plan is 60 Mbps fiber plan. Last I was on ethernet 40 Mbps plan and had very experience like multiple disconnection of line, no response for resume the service, slow internet speed. I got a call from Sales guys and he suggested to migrate on Fiber with higher speed plan, So, I want get any speed issue at all. I am conveyed and take a chance for renewal. I paid in advance and They Install fiber and router as well.
Since The installation, I am not getting half of the speed of my plan. I have connected with sale person who has suggested.But, now picture is different he said connect with tech-support. I logged a case and engineer was visited but he said, router is incompatible and I will never get 50Mbps speed and he went out and close the ticket. Again, I raise appeals and logged multiple cases but since 15 days I’m struggling to get proper solution but no luck.
Kindly help me please in this situation, ad I am no longer interest in this service and looking for my money in terms of refund.
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