| Name of Complainant | |
| Date of Complaint | March 21, 2021 |
| Name(s) of companies complained against | Whirlpool India pvt. Ltd |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
I have to lodge this complaint after because of getting continuous problems I have suffered with my Whirlpool fully automatic washing machine top load 11 kg bloom wash 360 degree.
I purchased the abovesaid brand new washing machine on 1st Jan 2017. Since the purchase I am struggling with this machine. I raised the fault in the beginning itself and the service was done on 5th of Feb.
Jobs sheets enclosed here with.
Similar issues kept on arising and whenever I raised those issues with the whirlpool team, they mentioned that company policy is to repair the faulty part if it’s in warranty and they will not replace.
They suggested me to go for the AMC and to be on the safer side, I also took AMC under warranty period only. (AMC card – My cheque dates and service details all are mentioned onto it. )
Recently I faced another issue on 26th Feb for which ticket was raised. Engineer visited on 27th Feb and advised us to replace the motor part.
On 3rd March they replaced motor mechanism and ball-bearings. Then engineer advised us to check the working by giving a trial wash.
I started the machine to wash clothes and after 20 mins machine started making abnormal noise. (I have made video of it, audio of the video captured the noise).
I again called up the service engineer immediately and informed him about the voice coming out of machine and he gave a lame answer by saying “it is normal sound”. Then I again called Whirlpool and requested senior engineer visit to resolve the issue.
Senior engineer visited and told us that one of motor screw wasn’t tighten properly. It opened while running the machine which completely damaged the motor.
After that I am continuously calling to service centre to get the updates on my machine motor replacement. Finally they mentioned that they don’t have motor part available with them due to company ceased this model productivity.
When I raised this issue with the Whirlpool team they mentioned that they can only pay 40% of the machine value, because I had AMC.
However, I did mention that this damage is caused by the negligence of their service engineer, but they didn’t discuss anything about it.
When I continuously chased them they dropped me an email to refund only the 40% of the machine value.
I feel cheated and harassed!!
When I bought the machine they gave us 10 years warranty now they mention that motor is not available as it’s a 5 years old model.
My grievance is that since I had already taken the AMC and the damage was also caused by their engineer, why I have to bear the loss.
I have already struggled a lot with this machine since last 5 years from the day I bought this machine and now I am losing my hard earned money.
Kindly do the needful.
Documents attached as follows:
- Serial number of this machine
- Bill/ Invoice copy from dealer
- Job sheets
- AMC card (with 3 years extended warranty)
Thanks,
Pratibha Mehta
Image Uploaded by Pratibha Mehta: