| Name of Complainant | |
| Date of Complaint | July 22, 2023 |
| Name(s) of companies complained against | Realme |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have a Realme X7 Pro phone, and after a software update, a green line appears on the screen. I went to the service center, but they asked me to pay for the service because the phone was out of warranty; I even spoke with customer support, and they said the same thing.
Why should I pay for service charges if the software update was delivered after two years, causing the green line issue?
I am facing similar issue with my Realme X7 Pro 5G. Customer support is asking to take paid service. Why should customer pay for company’s buggy update.