| Name of Complainant | |
| Date of Complaint | August 4, 2023 |
| Name(s) of companies complained against | Samsung |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to express my disappointment and frustration regarding the recent software update for my Samsung note 20 ultra smartphone. After installing the update on 01/08/2023, I noticed the appearance of persistent green lines on the device’s display, rendering it unusable.
Considering the timing of the issue and the fact that it occurred immediately after the software update, it is evident that the problem is not a result of any mishandling or damage on my part. This strongly suggests that the update has caused a hardware malfunction in my device.
I would like to emphasize that my Samsung Note 20 ultra is not currently under warranty. However, given the clear correlation between the update installation and the onset of display issues, I kindly request a free replacement of my smartphone.
But customer service center denied my request and say u can solve this problem by Purchasing the new part even after it is officially decleared my the company that they can provide free replacement to all people. I believe that the responsibility lies with the company, as the issue occurred directly as a consequence of the software update.
To provide further details, please find the relevant information below:
Phone Model: Samsung Note 20 ultra
Update Installed On: 01/08/2023
Issue Arises In: 01/08/2023
I have been a loyal customer of Samsung for several years and have always appreciated the quality and reliability of your products. I trust that your esteemed company values customer satisfaction and stands behind the integrity of its software updates.
I kindly request a prompt response and a resolution to this matter. I hope that Samsung will take full responsibility for the issue and provide a free replacement for my Samsung Note 20 ultra smartphone.
Thank you for your attention to this matter, and I look forward to a favorable resolution.
Sincerely,
[Mohd Junaid]
