| Name of Complainant | |
| Date of Complaint | March 10, 2023 |
| Name(s) of companies complained against | Grand Amanta |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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They called us in a Hyaat hotel Chandigarh saying we have movie passes and three free night passes
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Then the scene was different, Vivanta FRAUD Sales Team] befooled us and many more guests. They charged us Rs. 1 Lakh 40 thousand for the package and gave us following promises which were all FRAUD:
– they said they are in tie up with Vivanta from Novtel and Redison blue hotels (i confirmed with hotels but they denied).
– They said if you don`t like services, you can get 100% refund- they didn`t make any bookings for us initially, and when we raised complaint then they denied to give refund.
– They gave confirmation on mail that I can get booking anywhere with a prior notice of 48 hrs -7 days but when I tried for booking now they are saying 60 days prior notice they need for I ternationa trips and 15-30 days Domestically
When I tried to speak to their FRAUD Sales Team, they ignored the calls and also their customer care Team said they do not agree with what their Sales Team promised to us.
I have been following up for my bookings, mob app login and other issues but they don`t respond back.
Gursahib Singh Brar
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