Got wrong product and amount been paid

Name of Complainant Harika Akula
Date of ComplaintApril 29, 2023
Name(s) of companies complained against ,
Category of complaint Health & Beauty
Permanent link of complaint Right click to copy link
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Text of Complaint by Harika Akula:

official.zogantastore@gmail.com

I have ordered kurta set from Instagram page( zurnner clothing) whose online email is zurnner.official@gmail.com
But I have received totally wrong product also there is no option to return. In return policy it is mentioned to contact this email id: zurnner.official@gmail.com when I mailed on this mail id. I got reply mail as address not found. (Screenshot attached).
I want my money back from this site.. delivery partner is Expressbees surface But as paid amount to Expressbees surface. They are saying to contact online site itself. Kindly help.

Image Uploaded by Harika Akula:

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