| Name of Complainant | |
| Date of Complaint | March 14, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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It has a many years I am using the airtel. But last three months was really painful for me the kind of services and poor network issues continues. I have called 7 to 10 times every month but didn’t receive any resolution till now.I think this is the time to move on with some other operator. Last three months you people cheated me like anything.I have decided to raise this issue on social media as well. Even I didn’t use the entire benefit for that month.But now I got the bill which I didn’t used for.
As I have suffers a lot from last three months so I have decided that I will not pay any single bill amount which you people send increased every month.
Kindly look into this otherwise I have many ways to complain.
If I didn’t got any proper response in 24 hours I will port my number for sure. And please call me for the better services not for your bill amount which I will not pay.
Regards
Mohd Nafees
9811314803
Dear Nafees,
Warm greetings from Airtel!
I am Priyanka, your Airtel experience advisor.
I am writing in response to your email expressing concern over network issue for your Airtel mobile number 9811314803.
Thank you for sharing the concern. Basis on your email, we regret for the inconvenience caused to you. We are looking into the matter and will get back to you at the earliest.
Thank you for your cooperation.
Best Regards,
Priyanka K
Advisor : Customer Experience
Bharti Airtel Ltd
On Mon, 11 Mar 2019 at 11:19 AM <Mohd.Nafees@niit.com> wrote:
This is a simply excuse you people giving everytime.I am listening this from last 13 months.Now check the attached recording where I can hear but you people can’t hear my voice. Now tell me why you people asking me to pay that huge amount of bill ?
Check my data uses also where I JUST USED 12GB DATA in last 3 months where I have opted a plan for 20gb data that simply means your services is poor …Now I need a solution why I should pay you full amount of bill?????
Looking for a positive response or else I will be writing to consumer court this time.
Regards
Mohd Nafees
From: appellate del [mailto:appellate.del@in.airtel.com]
Sent: Saturday, March 9, 2019 7:07 PM
To: Mohd Nafees <Mohd.Nafees@niit.com>
Subject: RE: [WARNING : ENCRYPTED ATTACHMENT NOT VIRUS SCANNED]GOT INCREASED BILL / POOR NETWORK SERVICES SINCE 3 MONTHS
Dear Nafees,
Warm greetings from Airtel!
This is in response to your email regarding network issue on your Airtel Mobile 9811314803.
As per our conversation on number 9811314803, I would like to inform you that your complaint related to the network issue in your area was registered 89741460 via Reference No.As per the recent updated from our team, maximum optimization has been done at the nearest cell site to your location and the outdoor coverage was found adequate.
However, we understand that you are still facing the network issue. This could be due to the weak indoor coverage.
We would like to assure you that our network team is continuously working towards improving the network experience for our customers and have duly noted your valuable inputs and feedback for future network enhancements. You can also track the network enhancements in and around your area on www.airtel.in/opennetwork.
We appreciate your cooperation.
Best Regards,
R S S Somayajulu
Advisor : Customer Experience
Bharti Airtel Ltd
On Sat, 09 Mar 2019 at 06:54 PM <Mohd.Nafees@niit.com> wrote:
I didn’t receive any update?I am getting payment reminder masseges.Please respond ASAP
From: appellate del [mailto:appellate.del@in.airtel.com]
Sent: Monday, February 25, 2019 11:59 AM
To: Mohd Nafees <Mohd.Nafees@niit.com>
Subject: RE: [WARNING : ENCRYPTED ATTACHMENT NOT VIRUS SCANNED]GOT INCREASED BILL / POOR NETWORK SERVICES SINCE 3 MONTHS
DearMohd Nafees,
Warm greetings from Airtel!
This is in response to your email regarding call connectivity issue on your Airtel Mobile 9811314803.
As discussed on 9811314803, we understand that issues in making & receiving calls must have inconvenienced you.
We have registered your complaint via Reference No.89741460.
Please be rest assured that the same will be resolved by 27-02-2019.
Thank you for writing to us.
Delighted to assist you.
Best Regards,
JyothiJalgam
Advisor : Customer Experience
Bharti Airtel Ltd.
On Mon, 25 Feb 2019 at 11:05 AM <Mohd.Nafees@niit.com> wrote:
This is not the solution what I was looking for…I am concern about the bill payment which was 399 first month after that it has increased every month.why ???
Also I would like to PORT my number to another service provider with some great benefits.
Regards
Mohd Nafees
From: appellate del [mailto:appellate.del@in.airtel.com]
Sent: Sunday, February 24, 2019 3:33 PM
To: Mohd Nafees <Mohd.Nafees@niit.com>
Subject: Re: [WARNING : ENCRYPTED ATTACHMENT NOT VIRUS SCANNED]GOT INCREASED BILL / POOR NETWORK SERVICES SINCE 3 MONTHS
Dear Nafees,
Warm greetings from Airtel!
This is in response to your email regarding not being able to use your Data services on your Airtel Mobile 9811314803.
As per our conversation on number 9811314803, I would like to inform you that we have sent you the required settings on your mobile that will enable you to experience the Airtel data services.
a. Once the settings are received, please save the settings
- In case PIN is prompted for, enter “0000”
- Make sure the APN address in your mobile is airtelgprs.com
- Select “dual mode” in your handset network settings
-
Post saving the settings, please restart your handset and ensure your mobile data is ON
It is important to note here that your SIM should be in your mobile slot 1
In case you missed saving the settings that we sent, please SMS MO to 54321 (tollfree).
With the above settings, you will be able to enjoy the superfast data speeds from Airtel. We have also made tracking your data easy for you. Just download My Airtel App;www.airtel.in/5/nv and track your data usage, view/download your bills, view plan details, pay online and do much more to manage your Airtel account.
Thank you for writing to us.
Best Regards,
R S S Somayajulu
Advisor : Customer Experience
Bharti Airtel Ltd
