| Name of Complainant | |
| Date of Complaint | July 27, 2019 |
| Name(s) of companies complained against | Bharti airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have 3 connection in my Name Shankar Subbaraman with Airtel, 9731333229, 7406998822 and 7022622102.
On 02/06/2019 – I tried club all 3 numbers into 1 bill by upgrading to family pack 749 +tax on my Airtel App with 7406998822 as primary number. I called call center to verify the change and came to know that 3 mobile number can not be clubbed under the above plan.
So, I asked them to reverse the plan change and upgrade my to next plan 999+ taxes, with primary number 9731333229.
For the above they ask me clear the out standing bill of 7406998822 which I did.
Request was accessed.
On 20/07/2019 – I received bill for 7406998822 and I called call center some where between 20th & 30th for the clarification. They told that 9731333229 is in different system and 7406998822 & 7022622102, in different system, so we are not able to execute the request.
I raise the issue of billing me for the same, so call center reverse some Rs 60 on 7406998822 and Some x amount on 7022622102( I don’t remember exactly)
Call center referred the case to technical team and arrange the call back on the issue resolution.
I received a call from technical team, some mobile number and informed that the issue is resolvable and will be resolved in 4 working days with no impact on further billings.
After 4 days I received a SMS stating you ticket is closed. I presumed the issue is resolved because 7406998822 and 7022622102 where not there in the my Airtel app any more.
24/07/2019 – 21st July was the due date of bill payment Rs 1185 (999+Taxes). I have a auto debit active for this number since 2006, once I received the reminder that the bill is still due on My Airtel App, I contacted call center to inquire the issue. Answer is some RBI guidelines change you need to visit Airtel Store to re-update auto debit.
I randomly inquired about the plan and addition of all 3 number into 1 bill and to my surprise, it is again the same story that I can not be done due to system issue.
Now I am have 3 bill 9731333229 – 999+taxes (paid), 7406998822 – 749 +taxes (due on 30/07/2019), 7022622102 – 349 +taxes (due on 09/08/2019).
I am duped by Airtel call center for Rs 1400 loss on the bills this month.
Please help for resolution.
Image Uploaded by Shankar Subbaraman: