Given wrong product and being forced to keep it

Name of Complainant Anurag Kumar
Date of ComplaintAugust 21, 2022
Name(s) of companies complained against
Category of complaint Miscellaneous
Permanent link of complaint Right click to copy link
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Text of Complaint by Anurag Kumar:

I have purchased the Auto Pearl Wheel cover.

While purchasing I did not purchase it to return it – I have attached all screenshots of the order screen and the car and all my details.

I have been on 7 different calls – Made to hold the line for over 25 minutes and I got hung up on. I have been troubled and wasted over 3 – 4 hours for a mistake that is not mine. I always verify my vehicle compatibility before I place an order (EVERYTIME).

Even after providing all the information requested by your team – You have asked me to wait for 3 days as you have to investigate.

I just want to make sure and I am clearly stating that the wrong product has been sent to me – I would request you to double verify the images I have added to this mail.

Please don’t extend the date of my return and then ask me to keep it – I have been given a wrong item and I shouldn’t be forced to keep it. Please do the needful.

Anurag

Image Uploaded by Anurag Kumar:

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