Name of Complainant	Aditya Kumar Mishra
Date of Complaint	October 26, 2023
Name(s) of companies complained against	Flipkart
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
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My name is Aditya Kumar Mishra and I am writing to bring to your attention a concerning issue I recently encountered with an order from Flipkart.

On 08/10/2023 I placed an order for a brand new laptop (Order ID: OD329360094368289100 ) through Flipkart. To my surprise and disappointment, when the package arrived on 24/10/2023, I discovered that I had received a used monitor instead of the laptop I had ordered.

This mix-up has not only caused me significant inconvenience but also left me without the essential tool I had intended to purchase. I am unable to carry out my work and other tasks due to this unexpected error in my order.

I understand that mistakes can happen, but I kindly request your immediate intervention to resolve this issue. I am seeking a prompt replacement of the correct laptop that I originally ordered. Given the urgency of my situation, I would greatly appreciate it if this matter could be addressed with the utmost urgency.

I have attached photos of the package, the incorrect item received, and the order details for your reference

I believe in Flipkart’s commitment to customer satisfaction and trust that this issue will be resolved in a swift and efficient manner. Please consider this a formal request for a replacement of the laptop, and I kindly request a response at your earliest convenience.

Thank you

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