Name of Complainant	sahil valecha
Date of Complaint	May 19, 2019
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Hi Team,

i got a airtel broadband connection on 9th september 2018 for which i paid 6 months advance rental. I was not happy with the services, so called the customer support to disconnect my connection on 10 feburary 2019 to which they informed that i have to call them again before 8th of march 2019 as this is the date when my plan will expire. I called on 6th match2019, (I am also attatching the recording of the call) and i raised a request for disconnection. iwas promised my connection will be disconnected. on 22nd april i got a text from airtel that i have a bill due of rs 6000. I called the customer support again and i talked to a supervisor named Amir who informed me that my connection will be disconnected. within this period i got numourous retention calls which i denied everytime and when i talked to amir he told me that i accepted the offer on 16th march. which is a lie. now i am getting collection calls everyday which is a mental agony for me as i work in night shift. i am attaching the recorded calls with the email. please help me to reolve it as soon as possible. it is nit letting me add the recordings.

Best Regards,

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