| Name of Complainant | |
| Date of Complaint | April 3, 2023 |
| Name(s) of companies complained against | Gaana |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I bought Flipkart plus one year subscription through Flipkart. I paid 200 Flipkart super coins to buy the coupon. I activated the plus membership from Gaana app->settings ->apply coupons menu. This activated the plus benefits and I could see the membership details active for next one year.
But after two days when I check the app, the plus benefits have been taken away, and my account was auto converted into free user account.
I contacted Gaana support through email and through app. But everytime I am getting a reply from a bot, i don’t they are checking the support tickets. Worst experience ever.
Dear Gaana, please take an action on this, i will keep on raising compliant through all possible means.
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