| Name of Complainant | |
| Date of Complaint | July 27, 2022 |
| Name(s) of companies complained against | |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Reference to cancellation of your JioFiber connection. Please note, the entire cancellation process will be completed in 24 days and is divided in 3 steps.
1) Cancellation of JioFiber number – 7 days.
2) Device pick-up appointment – within 3 days of cancellation.
3) Processing of applicable refund, if any – within 14 working days of successful device pick-up.
Refund will be calculated on a pro-rata basis i.e. for the number of days remaining for advance rental expiry.
You are requested to provide your bank details to our Home Care Engineer at the time of device pickup to initiate refund in same account. Please note, the Bank account should be in the same name as your JioFiber connection.
