| Name of Complainant | |
| Date of Complaint | April 25, 2021 |
| Name(s) of companies complained against | Hathway |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I am a subscriber of Hathway broadband services for more than a year. The service is repeatedly disrupted and any issues take days to restore. Calling customer support about these issues doesn’t help. It’s a dead end. They only promise you resolution in 24 hrs and disconnect the call no matter how you request an plead. there is not process to address and escalate serious recurring issues and loss of service.
Currently I’ve been facing disconnection for 3 days, I’ve called the customer support over 10 times and been given false assurances of receiving call back from tech support and service being restored on the next day or same day. Nothing has happened. Hathway does not compensated consumers for downtime and service denial no matter how long it persists. The Nodal officers number on the website doesn’t work – the customer support doesn’t provide you the number of any appellate authority and disconnects call after providing standard information that is unhelpful. I only use Hathway because there is no other option in my locality so the company and it’s employees get away with it.
Image Uploaded by Varun Joshua: