| Name of Complainant | |
| Date of Complaint | December 14, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
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Fraudulent online transaction happened of rs 9000 from my HDFC BANK credit card on 11/11/2020. Customer dispute form and police complaint submitted to bank but still bank billed me the amount to pay in the current statement stating the transaction was authorized by OTP but I haven’t received any OTP, it’s just a message received that 9000 debited from my credit card to Airtel Gurgaon. I am staying in Mumbai and TXN is of Gurgaon and of Airtel for which I just recharge 49 per month plan. Still HDFC bank is not ready to listen. As soon as I received that 9000 TXN message immediately I called HDFC Bank and block the card and made a complaint for the same. They send me customer dispute form which I filled immediately and scanned them on the given mail id along with the police complaint.Because of Corona Pendemic I lost my job & being Jobless since 9 months. I am not even able to manage my family’s expense. Over and above it the fraudulent transaction happened on my card. I have never ever defaulted a single rupee of any bank credit card. You can check my CIBIL score but now because of the HDFC Bank I am worried that my CIBIL score will be hampered.I am very depressed & feeling to commit s@uicide because of this fraudulent transaction & banks attitude. Please understand me, I don’t even have money to eat, from where I will I pay 9000 which is not even utilised by me. Please find attached the customer dispute form and police complaint
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