I have to complain that on 9 th July2020 I received  a sms stating that a reference number was generated by me.Therafter a sms followed  that my pack has been changed and modified according  to my request .

I am having two connections in my Dth account.

I recharged my account on 3rd MAY 2020 with Rs 6000 .

In my 01 account  I selected a pack called Mega hindi HD costing about Rs 600(exact pack and amount I dont remember  as it was selected  in May 3 2020)and in my 02 account  I opted  for ala cart of channels costing  around Rs 144(Estimate as I exactly don’t remember)

This is to tell you that I never requested  to change or upgrade my pack on 9 th July so who requested and upgraded for me?

I was happy with my whatever pack I selected in 01 connection and only few channels in ala cart in connection 02 .

When I contacted the coustomer care on 9 th night I was informed  that my balance is Rs 137 and valid till 14 July.2020

There was no reasonable response and answer from customer  care why my pack was changed and how did I exhaust  my Rs 6000 in just 2 Month’s.

The customer care personnel convinced me to reset the ala cart pack in connection 02 and he is oblising me with resetting my old Pack in Connection 01 and removing  the TOP up pack which was done forcefully.

In all these efforts multiple  deductions were made in my account  as service charges and my balance was dried  up .

He said these are service charges for changes in package in my both connections.

My complains-

1)Who was authorized  to generate a reference number on my behalf an 9th July morning to upgrade my package.

2)Who selected  my Package ?

3)When I requested the coustomer  service  to please  reset my old Package in both my connections as before it was. why couldn’t  he help me?

Why did he make to reset my ala cart?

4) Why should  be i charged  multiple  service charges for pack alterations if there was no request from me and I am not at any fault.

All I wanted was to have my previous  packages in both connections.

5) I want details and  simplified explanation  of my billing schedule  and how my recharge  of 6000 exhausted in 2 months.

Plz look into my matter.I am mentally harresed since 2 days as I am a Doctor and a Covid Warrior. I am already so preoccupied and busy in this pandemic.

I recharged with hefty 6000amount not for spontaneous upgrades but for my mental peace.

I am very upset with this attitude  and behavior of airtel Digital TV.

Plz explain me why shouldn’t  I go to consumer forum, and Ombudsman help  for the mental  and Financial  agony I suffered.

I have attached  the screenshot of the sms received by me for your reference.

Urgently waiting for your reply

Dr Rahul Kumar

9835657959

Customer ID-3021152467-001/002