| Name of Complainant | |
| Date of Complaint | October 24, 2020 |
| Name(s) of companies complained against | Vi (Vodafone Idea) |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have received an SMS today at 03.05 AM stating:
“Hello!
Thank you for downloading ppu_game from TELESYNC_SOLUTION.
You have been charged Rs. 10
Your balance is Rs. 12.56″
I have no idea what this is! I was asleep at that time and saw the SMS in the morning. Next, I checked my VAS in the VI App and there was no trace of this service in the App.
I called Vi complaint helpline 198 twice but they could only blacklist VZ-ViCMS. However, I want my money back. This has happened with me thrice. Previous two times Vodafone had informed me that I should call to lodge a complaint within 24 hours of deduction to get a refund. This time I did so but did not get the refund yet.
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