Name of Complainant	Juhi Patel
Date of Complaint	July 1, 2022
Name(s) of companies complained against	Travolook
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I had, on 13th May 2022, purchased a flight ticket from travolook after being directed to their site from a Google Ad. Subsequently, I was informed via mail that the ticket was in processing, and that I must wait for 30 minutes. After that too elapsed, a mail notified me that my reservation was “canceled due to an operational reason” and that a refund will be provided post “10-15 working days (excluding Saturday, Sunday and Gazetted holiday)..” Their support team has done nothing but wasted my time, and puts me on hold after having me wait for good 40 mins or so every time and even after I’m first in line. Hangs up abruptly in between conversations and so on.
As per their commitment they haven’t initiated any refund and its been more than a Month now.
Fare action will be appreciated.

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