Name of Complainant	Muthu
Date of Complaint	March 31, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Muthu:

Hi,

I booked a new connection on 13^th March online for 150 mps speed.

A person called me and stated in my localit only 40mps is available for same monthly rent.

I confirmed ok for 40Mbps.

13-Mar

Then he generated eCAF_0801177150.

14-Mar

After that local team called and informed , in my place only 16 Mbps .

I mentioned not ok for that and asked for refund.

15- Mar

Again, local team called for installation and I asked for refund.

They mentioned, it will be refunded in 48 hours.

20-Mar

Called customer care to check the status. Mentioned my request was not cancelled. They stated the are canceling and stated refund will happen in 7 days.

31-Mar.

Till now my refund hasn’t happened.

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