| Name of Complainant | |
| Date of Complaint | December 9, 2022 |
| Name(s) of companies complained against | MOBIKWIK |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Hi ,
I have a transaction recorded in mobiwik which I have not initiated anytime in that period with Myntra. I checked in myntra , I dont have the transaction for that amount and mobiwik is asking me to pay the due amount which I have not used.
Below are the transaction details from mobiwik,
attached file : Transaction calculation details screen shot
I dont see any transaction in myntra and these overdue amount has been reported to CIBIL without confirming the transaction with me from Jun-2021.
My credit score has been declined due to this unknown transaction from Mobiwik.
I request you to provide me necessary service and justice .
Thank you.
Regards,
Shashidhar
Mobikwik was repeatedly suggesting me to complete KYC for account activation and Transactions. While doing that they are activated zip account which they charged Rs. 99 which I was unaware. Then when I got bill I raised issue because I did not know zip account and charges. By the time I got reply from mobikwik they already charged penalty of 404rs. raised issue with them to clear my penalty, i will pay activation charges 99rs. They said not possible to wave off penalty charges. i tried to pay total amount but they have some issue with ZIP payment. got Transaction failed message. tried to pay 30-40 times, i got same issue.no proper resolution from customer care also. Next day
they charged again +298rs of total 702rs penalty without resolving issue. Next i contacted customer support for resolving my issue simply they are black mailing it will effect to my CIBIL. i checked my CIBIL report it reflected in my CIBIL 13000rs as PERSONAL LOAN amount with 99rs unpaid/delay payment.