| Name of Complainant | |
| Date of Complaint | December 2, 2023 |
| Name(s) of companies complained against | One Sigma technologies pvt ltd. (Simpl pay) |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On October 7th 2023, I received 3 messages of money being charged to my simpl account for transactions done on Zomato. A total of ₹5098 was charged. I had received a spam call suggesting my simpl account was compromised which i disconnected immediately. I immediately raised complaint to simpl pay and got my account blocked for safety. Since then have followed up multiple times over almost 2 months but there haven’t been any response. On 2nd December 2023 i received the following response: “We have successfully concluded our investigation into the matter you raised concerning suspicious activity on your account.
Regrettably, our findings indicate that the reported transaction may have been initiated by someone known to you. If you believe our assessment is incorrect, we kindly request that you provide us with additional evidence. Screenshots of calls or SMS exchanges where OTPs were requested or any other relevant information would greatly assist us in conducting a more thorough investigation.”
Simpl pays security systems are not proper as even without explicitly sharing any details or OTP my account was charged. Also after raising immediate complaint to alert the authorities, simpl didn’t take any action for months only to conclude against me.
