Name of Complainant	Hitesh
Date of Complaint	October 3, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Corruption
Permanent link of complaint	Right click to copy link
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Hi

This is to bring your notice a big scam that has happened on my Kotak Credit Card where in Rs. 33,000 has been debited from my account by unknown individuals posing to resolve my complaint which I had raised it with Airtel. There were 2 transactions which were done by the fraudsters, 23,000 and 10,000.
I got a call from the number 6289662108 and I was informed by the callers that they shall help me out with the refund of Rs.149 which was disputed with Airtel since I had recharged on my number however did not receive a balance.
Instead of sending me the refund, the fraudsters asked me to connect to a link through which they got an access to my credit card account details. Now if you see the link on which I was connected showed Airtel Customer service, so there is no chance for me to guage who is on the other end.
Now simple questions to Airtel and Kotak Bank:
For Airtel : How has my data leaked to an external party when I have just raised a small complaint? Why are you not protecting your customers data and this calls for a serious misuse of customer data which is an offense by Law
For Kotak Bank : I informed the Bank immediately at the time this fraud was happening to ensure that this is not executed. However the bank did not raise the alarm at right time and in fact sent the transaction for clearance, further aggravating the issue. The fraudsters first tried to take 1,00,000 and then 81,000 however fortunately the card had a credit balance of 34,000 roughly. At the moment the 1,00,000 transaction was done I told the bank representative to immediately get the card blocked however since the same was not done, the fraud was executed

I have filed a Complaint at the Chembur Police station immediately after the fraud happened. Furthermore I have shared the necessary documents required by Kotak Bank. It is clear that there has been a transaction executed in my account with malified intention and requires immediate attention.
One thing is for sure that since I have not done this transaction, I am never going to repay this to the Bank. Its my humble request to address this issue on a priority basis and reverse the transaction ASAP. Attached screen shots fyr.

Request you to go through the case and arrange a call back on priority.

1. Regards
   Hitesh Talreja

Image Uploaded by Hitesh: