| Name of Complainant | |
| Date of Complaint | March 6, 2025 |
| Name(s) of companies complained against | Heycoach |
| Category of complaint | Education |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to file a formal complaint against HeyCoach, an online skill development and interview preparation platform. I enrolled in one of their courses with the intent of enhancing my skills and career prospects. However, due to unforeseen circumstances and personal reasons, I found it increasingly challenging to attend their scheduled two-hour classes after my full-time work hours. This has caused me considerable stress and impacted my health. Upon realizing this, I promptly requested a course withdrawal and refund, explaining my situation to HeyCoach. However, they denied my request, stating that they do not have a refund policy. At the time of enrollment, I was not adequately informed about the strict no-refund policy, nor was I provided any flexible options for course engagement based on my schedule. I believe this is unfair and contrary to consumer rights, as I was unable to use the service as intended and have communicated this to HeyCoach, but they refuse to consider my request. Therefore, I am seeking your assistance in resolving this matter and obtaining a refund. I have attached all relevant documents, including proof of payment, course enrollment details, and email correspondence with HeyCoach. I hope you will consider my grievance and take appropriate action in line with consumer protection laws. Thank you for your time and assistance. Sincerely,
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