| Name of Complainant | |
| Date of Complaint | October 5, 2023 |
| Name(s) of companies complained against | shopwell.myshopline.com |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Subject: Complaint Regarding Wrong and Defective Product Purchase
Dear [shopwell.myshopline.com],
I am writing to express my dissatisfaction and frustration regarding a recent purchase I made through your website. On [29th sep 2023], I placed an order for [2023 SPRING MILITARY PANTS
MEN’S (PACK OF 2) on your website, order number #SW13538. However, upon receiving the product, I discovered that it was not only the wrong item but also defective.
The product I received bears no resemblance to the one I ordered, and it is clear that a mistake was made in fulfilling my order. Furthermore, upon attempting to use the product, I noticed several defects and malfunctions that render it entirely unusable.
To add to my dismay, I now find myself unable to access your website or any contact information for your company. This situation has left me feeling helpless and aggrieved, as I have no way of resolving this issue through conventional customer service channels.
I demand a prompt resolution to this matter. I kindly request the following actions be taken:
1. A full refund for the purchase price of the product, including any associated shipping fees.
2. A prepaid return label or instructions for returning the incorrect and defective product to your company.
3. An explanation for the lack of access to your website or customer support.
I expect a timely response within [reasonable time frame, e.g., 10 business days] to rectify this situation. Failure to address this issue promptly will leave me with no choice but to escalate this complaint further through appropriate channels, including reporting this incident to relevant consumer protection authorities.
I hope for a swift resolution to this matter and a return of my trust in your company’s products and services.
Sincerely,
[Kartik Patil]
[9606458995]
