Name of Complainant	Rinky Singh
Date of Complaint	September 4, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Hi,

I had been using Airtel broadband since January 2019. I always paid my bill 6 months in advance.

Since 12 June, my internet was creating issues. The speed I was getting was never above 40 MBPS however my plan guaranteed me 200 MBPS. I started writing to airtel to resolve this issue on priority. Airtel never took action till my next bill generation date on 5th August. I didn’t pay that bill and then airtel came in action. They sent a technician on 7th who failed to resolve the issue. Then another technician came on 19th August who resolved the issue successfully.

I asked airtel to waive off for that 2 months 10 days period when internet was not working properly. I was not able to attend any of my video calls on wi fi. I took this high speed plan because I was dependent on Airtel for my office work, my son’s online class and my husband’s office work. For every video call, I had to switch on my mobile hotspot.

I explained this to airtel and asked for a waiver. I requested them to arrange a call back from their billing team who was doing calculation at the back end, but I they never called back.

According to my monthly plan, I should be getting a waiver of Rs. 2400 however they gave me Rs.590.

I asked them to make me understand their calculation but those who called me were not aware and those who are aware never tried to reach me.

From 20th aug, my services have been suspended. They are forcing me to make payment else, they can’t resume.

In this corona time, when we are all working from home, airtel has tortured me badly. I request you to help me in taking action against them.

Thanks.

Rinky Singh

9818202459

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