Name of Complainant	Prashant Wavhal
Date of Complaint	May 2, 2021
Name(s) of companies complained against	Cooperative Electronics ltd
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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I seen one advertise on Facebook which was giving mobile phone and more products in cheap rate.The company name is Cooperative Electronics LTD,Address-152 Stoke Newington Rd, London, N16 7XA and Mobile No. +44 7508791428.

Sales Manager name : Johnson Smith

He sent me all his details like ID card companies registration and everything So i bought iphone 11 costing rupees 25000/- and paid token amount rupees 5000/- after that he promises me that they will deliver my product in 3 days and sent me the tracking number of my product to track my shipment. The shipping company name was Bells Cargo Logistics. After waiting 3 days on tracking site my product was showing in india but it was on hold and Indian custom demanding for full amount paid receipt I immediately messaged Johnson to inform him because he said the remaining amount will be paid after receiving the product. Then he said India custom asking for full payment so i paid remaining 20000/- to Merchant bank details,(Kotak Mahindra Bank
Account No: 2814637007
Name : Sanju Devi
Branch: Mumbai Nariman Point
Ifsc Code : KKBK0000958
Swift Code: KKBKINBB
Savings Account.). After paying the whole amount for the product the status was showing the same I again contacted him for the same but he was demanding more money he asked me to pay more 10000 rupees i requested him to manage but continuously said sorry and said you have to pay . I said i want to cancel my order then he was directly said sorry we can’t cancel it the product is in your country. But as per his company policy there was a return and cancellation policy. Still i didn’t get my product yet and nor my money back.

• please help me jn this.

thank you

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