| Name of Complainant | |
| Date of Complaint | June 12, 2021 |
| Name(s) of companies complained against | Vodafone — Vodafone India Retention team/ Customer Care |
| Category of complaint | Corruption |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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My name is Krishnandu Baidya, my number is +919769145562, I want to complain against Vodafone retention team. I generated a porting code VM269181 on 5th of June, 2021 to port out from Vodafone.
Then I got scammed by the Vodafone retention team who asked me to cancel my port-out request by assuring me that the network issue that I am facing with Vodafone network would be resolved with a new upgraded Vi sim that’s going to be delivered at my door-step.
My postpaid card will be converted to prepaid. Also the amount that I have spent for port-out to Jio, i.e, 500Rs will be provided by cash & on top of that they will give me two months of free call service.
Regarding the above scam I raised a complaint by calling to +919820098200.on 6th of June
Complaint number – C004-117893909547.
I have been told by the customer team that a senior executive will give me a callback and all the things that have been promised by the retention team will be provided by morning, 7th of June.
To let you know, I didn’t receive any call from a senior executive of Vodafone & later I call back again & the customer care told me that no resolution would be provided & you have port out again or buy a new SIM by visiting the nearby gallery.
This is a highly unprofessional act from the Vodafone team, overall my time and money got wasted & Vodafone is taking no responsibility & isn’t even providing me any kind of resolution.
Image Uploaded by Krishnandu Baidya: