| Name of Complainant | |
| Date of Complaint | July 17, 2020 |
| Name(s) of companies complained against | Videocon d2h |
| Category of complaint | Corruption |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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- I have booked a new Videocon d2h connection from the official website of videocon on 9 th of july,2020.I paid 1599/- for hd septop box and odu unit..It wad mentioned there that the installation is done within 48 hours.Today its 16 th of july and the installation is still now done.They did not send their engineer.When I called the customer care they are saying that no booking was done by me.I called their customer service more than 15 times and nobody is helping me.Nobody is ready to hear my problem.They are telling to send an email to videocon d2h customer care.I send more than 6-7 mails now but still I didn’t get any reply.
Dear Sayan,
Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.
Thanks & regards
Hi, i am facing exactly the same problem. i have paid online 1799/- and now no response at all. i contacted customer support, they asked me to wait for 24 hours but now after passing the time, as mentioned, no response at all. and no proper channel to talk or any mail responses. My Reference no. is #27947 and Installation request no. 1000692316. If anything can be done in this regard, plz do, i am really feeling like why i used to choose videocon, horrible experience.
Dear Sayan,
We would like to inform you that as per service team confirmation now the connection has been installed and issue resolved.
Thanks & regards