| Name of Complainant | |
| Date of Complaint | April 8, 2019 |
| Name(s) of companies complained against | Independent TV |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Sir,
I was looking for a new DTH connection and I choose Independent tv for this. I talked several times at its toll-free number, left requests for contact back at its website also regarding new connection but not a single attempt was done by independent tv to contact a customer for his grievances, Every time when is used to call I was told that whenever new connections will start independent tv will contact me, but it was not done for a single time.
Finally, on 2nd April, 2019; I saw at its website that the new DTH connections have been started. So, I booked a DTH connection and paid Rs. 2059.93 instantly through Paytm having order ID No.50396. The detail of my connection and payment is as under:
| Selection | Price |
| Scheme CPE | RS 1849 |
| Pack Price | RS 178.75 |
| GST(18%) | RS 32.18 |
| TOTAL | RS 2059.93 |
But now I am feeling that I have made a wrong decision to choose independent tv for a new DTH connection because after passing six days period not a single response is received from its side regarding confirmation of my request, payment, and installation schedule. I am continuously mailing to independent tv but it has turned a deaf ear towards customer grievances.
It is worthwhile to mention here that the toll-free number posted on its website ( i.e. 18604191234) is also providing the wrong information and making fake commitments. I have no way to contact independent tv Senior Personnel. Other contact numbers are also not responding.
It is very ashamed that where other counterpart DTH provider companies are very careful about their customer and providing their services quickly and installing connections within two hours of application, I have been waiting for last 6 days because I did a mistake to choose Independent tv.
Please suggest me how can I get my above payment back.
I hope you will reply to me.
Jitesh Nama
Mob. 9314650249
Email- jiteshnama9@yahoo.com, jnama99
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