| Name of Complainant | |
| Date of Complaint | September 11, 2021 |
| Name(s) of companies complained against | Videocon d2h |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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ello team
I have booked a d2h connection on 04.09.2021 online from official website of d2h. My reference number is #33070 and installation request number is 1000794935. On 05.09.2021 i got a message regarding installation. That technician will visit between 04:00 pm to 5:00 pm. But they haven’t arrived yet. When i called customer care service they are only misleading me saying call sales department as you have booked online, we have no record regarding this. When i call sales department they keep saying that we have only record of booking which is initiated from us. I keep calling customer care but they haven’t solved my problem. I feel being cheated as i have done online payment Rs 1741.please help me in cancelling installation and initiating my refund against deducted amount. It’s pathetic customer care response i have ever seen. i have call them 20 times but they have not given any solution
Dear Rahul,
Thanks for writing to us. Please share your RTN (Registered Telephone Number) at customercare@d2h.com so that our team can look into your concern.
Thanks & regards