| Name of Complainant | |
| Date of Complaint | June 6, 2021 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi Team
This is is to bring to your notice that I had ordered HP laptop (model no- HP15 (2021) thin & light ryzon 3-3250) with configuration 8GB RAM, 1TB HDD, 38.1 cms (15’’) FHD Screen, Windows 10, MS Office (15s-gr0011AU) I B08T6SJ215 on 10.05.2021 (order number: 407-7409219-8293101) which was delivered to me on 12.05.2021. After unboxing I turned on the laptop I found that screen is damaged and requested for return (order #407-7409219-8293101) on 17.05.2021. The pickup was scheduled for 20.05.2021 but none of your executive came for the pickup. So we called your customer support and talked to Ms. Akansha and she said the pickup will be done by today(21.05.2021) evening. Then a person came in afternoon for pickup and I handed over the laptop to him but later when I checked the status in Amazon app nothing was updated and next day when I asked the customer care executive, he said nothing was picked up for this order id (#407-7409219-8293101).
After this, detailed conversation was done with your customer support but they are not ready to accept that the person came was from Amazon and also cancelled the return request.
Now the thing is if the person came for pickup was not from Amazon then who was he and how he knew that return order was placed by us and how did he know the name, address and product detail.
I request you to kindly check the matter and update me as soon as possible, otherwise I have to take the legal action against Amazon for the privacy disclosure of the customer, which will come under the act of violation of privacy (Section 66E).
I also request you that after the investigation kindly refund the amount to the same debit account from which order was placed
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