| Name of Complainant | |
| Date of Complaint | December 13, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Hi,
I have been using Airtel Services for many years now. A couple of months back I got a call from Airtel and they offered me Airtel One Service where Postpaid Mobile, DTH and Broadband services can be bundled together. I was also told that Netflix will be free for me. When I bundled the services, they created a new account for me, and the balance of around Rs 650 in earlier DTH connection was left unused. I raised a complaint regarding this and asked for either refunding the DTH balance to my bank account or adjusting the same in the new account bill. However, when I received my bill in Nov, 2020 no adjustment was done, and the amount is still lying idle in my earlier DTH account. I raised 2 complaints in the last 3 weeks, but neither anybody reached out to me as the customer care executive promised nor any action has been taken.
Complaint ID : 4532002289 , 3495815928251
Issues
1. Balance of previous DTH connection neither refunded nor adjusted in bill
2. False promised of Netflix as a free service
On 7th Dec , 2020 I called up customer care asking to disconnect my current Broadband and DTH services, but they asking me to settle the previous bill ( for which I have already raised a couple of complaints ).
Please help me with getting my refund and guide me how I can take severe action against this Fraud Service provider named ‘Airtel’.
Thanks,
Abhijit
Image Uploaded by Abhijit Kumar Singh:
