Name of Complainant	BASANT KUMAR SINGH
Date of Complaint	December 7, 2025
Name(s) of companies complained against	Jio
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by BASANT KUMAR SINGH:

Subject: Urgent Escalation – Fraudulent Cash Collection, Missing Refund & Negligence by Local Jio Office (AirFiber Max KYC Case)

Dear Jio Customer Care Team,

I am writing to urgently escalate a serious and unresolved issue regarding my Jio AirFiber Max installation request from 8th October.

On that day, a representative named Ravi Gupta (from Adityapur, Jamshedpur, Phone: 9835924544) visited my location for KYC and collected ₹600 in cash from me for installation/processing.

Issue Summary:

Even after one month, my installation was not completed.

The representative stopped picking up my calls and disconnected calls made from unknown numbers.

He refused to cancel my request and did not provide any support.

I had to contact Customer Care myself to get the request cancelled.

Refund Issue:

After speaking with Customer Care, I was informed that the refund was already processed.
However, I have not received any refund in my account till today.

To resolve this, I physically visited the local Jio office, but they only kept redirecting me from one person to another without providing any solution. No clear information or support was given.

I also asked the representative Ravi Gupta to share his transaction history or proof that the refund was processed, but he refused to provide anything.

This situation clearly indicates:

Lack of accountability from the field representative

Miscommunication between the Jio office and Jio customer care

Complete negligence in resolving a valid customer grievance

Possible misuse of customer payments

I request immediate action from the escalation team:

Confirm where the refund of ₹600 has been sent, and provide proper proof or reference. And my Booking no is NO00018YK1FK

Conduct a strict investigation against the representative Ravi Gupta for fraudulent and unprofessional behavior.

Take necessary action against the local Jio office for ignoring my complaint for over a month.

Provide a clear and written resolution, along with the correct refund details.

Ensure this issue is resolved on priority as the delay has caused financial loss and unnecessary stress.

Customer Details:
Name: [Your Name]
Registered Mobile Number: [Your Jio Number]
Location: [Your Address / City]
Date of Incident: 8th October
Amount Paid: ₹600 (Cash)
Representative Name: Ravi Gupta
Representative Contact: 9835924544

Regards,
[BASANT KUMAR SINGH]

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