| Name of Complainant | |
| Date of Complaint | July 22, 2023 |
| Name(s) of companies complained against | Make My Trip (MMT) |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear All,
We had booked 16 days holiday package for Sri Lanka for 2 pax from 13 May to 28 May 2023 through MMT. The land package included booking all hotels by MMT. You had booked 3 star Hotel Lake Bliss at Dambulla(Sigiriya) from 17 May to 19 May 2023. On reaching the accommodation, we were utterly shocked to find that it was ONLY a two room accommodation constructed in the jungle, one KM away from even a kacha road, with NO staff, NO facilities, NO Amenities at all for stay, eating or comfort but only one caretaker was available to open the room. Since the accommodation was highly unsafe and devoid of any comfort, we immediately contacted Ms Anita Sharma, package coordinator MMT and shared the photos of the site. She too was shocked at this totally unliveable accommodation. Photos attached. Accordingly, we proceeded to make own arrangements at Hotel Ceyloni at Dambulla(Sigiriya) from 17 May to 19 May 2023.
Firstly, please check how a fake 3 star hotel accommodation when your hotel booking team is supposed to carry out verification before booking. And why this process was not followed in this case?
Secondly, since I had prepaid the cost of the accommodation at Dambulla(Sigiriya) from 17 May to 19 May 2023, as part of the overall package, the additional amount paid by me at 3 star Hotel Ceyloni at Dambulla(Sigiriya) of Sri Lanka Rupees 25,000/- plus taxes, needs to be reimbursed to me. Hotel invoice is attached for reference.
Kindly resolve and revert soonest as I had raised the concern ticket on 17 May 2023 itself, no response or process on my request has been communicated.
Then on 26 May to 28 May 2023, I had asked for the hotel in Bentota whereas the hotel was in Kalutara a place far away from Bentota and isolated. This was totally not acceptable.
Even after raising complaint tickets many times and MMT designating Mr Surjeet as the relationship person to attend to the issues, he has not spoken even once. He called once late at night which I could not attend, thereafter he very conveniently did not bother to call. This is the efficiency, professionalism, commitment of MMT towards its customers. This is actual for all to see and assess.
My experience with MMT has been very bad and developed a poor impression. I will NOT recommend MMT or myself ever to book again with MMT.
I expect the extra amount paid by me at Dambulla( Sigiriya) of Sri Lanka Rs 25, 000/- to be reimbursed and hotel vouchers be given in lieu of the bad selection and wrong city booking done at Kalatura instead of Bentota.
Let me see the damage control and mistake rectification done by MMT in this situation.
Regards
Lalit Kapoor
Image Uploaded by Lalit Kapoor: