| Name of Complainant | |
| Date of Complaint | January 13, 2023 |
| Name(s) of companies complained against | Zenmasstt |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello,
I am writing to report an abuse to the address of the final buyer.
Those who operate online under the name of Zenmasstt have developed a technique to deceive customers as follows: they put on the website the images of decent, pleasant products at a fair price for the quality offered in the image, but then, after you place the order, you actually receive a pathetic product. If you want to return it, I tell you that you can keep the product and they return 30% of it, because it costs them the transport, etc. So, by sending a poor product, they are left with 70% of the value paid by the customer.
In my case, I ordered a type Ie blouse, with hand embroidery, made of cotton, at the cost of 159 lei, size M, and I received a monstrosity of an XL polyester blouse, probably unwearable. Now they want to return 48 lei to me in 2-3 weeks, leaving them with a profit of 111 lei.
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