| Name of Complainant | |
| Date of Complaint | November 8, 2025 |
| Name(s) of companies complained against | Wakefit |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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To Whom It May Concern,
I am writing to formally lodge a complaint against Wakefit Innovations Pvt. Ltd. regarding my order ORDER202510MOMNtj, placed on October 6th, 2025. The product was scheduled to be delivered by October 13th, but as of today, November 2nd, it has still not been delivered.
Complaint Summary:
Product: Sleeping Pillow | Set of 4 | Height Adjustable | Standard Size
Order Date: October 6, 2025
Promised Delivery Date: October 13, 2025
Actual Delivery Status: Not delivered as of November 2, 2025
Order ID: ORDER202510MOMNtj
Grievances:
The product was meant for my housewarming function, and due to your failure to deliver, I had no pillows for my guests, causing embarrassment and inconvenience.
I have been following up continuously for over 20–25 days, and your team keeps asking for more time without any resolution.
Now, I am being told to wait another 15 days, which is completely unacceptable.
I requested escalation to senior management and grievance officers, but your team refused to share any contact details, showing a complete lack of transparency.
Your service has wasted my time, caused stress, and failed to meet even basic expectations.
My Demands:
Immediate resolution of the delivery issue.
Compensation for the delay, inconvenience, and embarrassment caused.
Written apology from Wakefit.
Clear escalation path and contact details of responsible authorities.
If this issue is not resolved within 48 hours, I will escalate this matter to consumer protection authorities and take legal action. I will also share my experience publicly across social media and consumer forums.
NOTE: I have ordered almost 1 lakh rupees item from this company last week. they are not valuing a customer.
Sincerely,
Jibin James
jibinjames158@gmail.com
7034422209
