| Name of Complainant | |
| Date of Complaint | January 13, 2026 |
| Name(s) of companies complained against | Parimatch |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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To,
The District Consumer Disputes Redressal Commission / National Consumer Helpline.
1. Details of the Parties:
• Complainant: Yugesh
• Opposite Party (OP): Parimatch India / PMSPORT N.V. (Parent Company)
2. Transaction Details:
• Amount Withheld: ₹1,00,000
• Date of Transaction: 30 December 2025
• Method: Bank Transfer
• Player ID: 227253905
• Ticket ID: #62019662
• Internal Reference: #REQ-FIN-100293
3. Facts of the Complaint:
• I am a registered user of the Parimatch platform under Player ID 227253905.
• On 30 December 2025, I initiated a withdrawal of ₹1,00,000 via bank transfer.
• The transaction has been stuck in “In Progress” status for over one week as of 6 January 2026, as evidenced by system screenshots (Status: 1w).
• Despite numerous follow-ups, the platform has failed to provide a valid 12-digit UTR or RRN number necessary for bank tracking.
• The support team has provided contradictory information, at times misidentifying my withdrawal as a “deposit”.
• When I demanded a resolution, the platform used intimidating tactics by threatening to block my account, which constitutes a “restrictive trade practice”.
4. Evidence Attached:
• Screenshots showing the withdrawal status as “In progress • 1w”.
• Chat transcripts documenting the agent’s failure to provide a UTR and the threats of account blocking.
• Internal Ticket IDs provided by the support team (#62019662 and #REQ-FIN-100293).
5. Prayer / Relief Sought:
• Immediate credit of the ₹1,00,000 withdrawal to my bank account.
• Interest at 18% per annum for the period of the delay.
• Compensation for mental agony and financial distress caused by the withholding of funds.
• Strict action against the platform for unfair and deceptive trade practices.
