| Name of Complainant | |
| Date of Complaint | July 21, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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On 19 July, Airtel forfeited my ~60GB of mobile data. I have monthly plan with 120GB data. On 19 July, around 2pm, I received a message from Airtel that I have consumed 50% of data and have balance of 60GB. At 3pm, I was unable to use data and on checking myAirtel app, is showed 0 GB balance. I called Airtel at ~5pm and they said their technical team will check the details and call back in 24 hrs(complaint no. 90690986). at 6:45, I received a message that I have consumed 100% data.
Now, I never received a call back. On calling on 24 July 11 am, Airtel team informs me that my complaint is closed as I have used 100% data. I asked how can I use 60GB data in 1 hour as the balance is 0GB since 3pm on 19 July. The response is Airtel sent a text notification at 6:45pm and I used the data between 2 and 6:45. I asked them to tell me where did I use it to which I received the response they can’t check it but I have used it. If anything, they will check after bill generation but till then they can’t do anything and I need to believe I used mobile data (60 GB in 1 hour, that’s the internet speed which Airtel feels it gives to consumers!)
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