| Name of Complainant | |
| Date of Complaint | October 2, 2021 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Team,
I am very sorry to say that I had faced a very bad service from Flipkart.
I don’t expect this kind of treatment from an eCommerce company like Flipkart.
I am asking for my basic right. How can Flipkart deny the same. ?
I am facing issues with Sound, Hanging and heating problems on the mobile which I received as a replacement of my order.
So I raise the request for a refund.
As I expect a proper resolution from Flipkart, you guys black listed my account and blocked it by saying that I had done more returns.
I am also working on eCommerce solutions. I assist many companies like Amazon, Noon, Walmart, Goodbasket etc for the entire globe.
As I know 35% of the online orders will be returned in India because of various reasons. This business will work like that only.
As a marketplace you didn’t lose anything from the return. All these things I know, Still I expect a proper resolution from the Flipkart end.
As we recommend, Flipkart should be the number 1 market place in india. Because of these type of attitude towards customer interest will backfire on you on the journey forward.
So I again request you to unblock my account and return the defect product as an exception.
I am planning to buy many things on the Big Billion day sale.
Hope you can understand the feeling of a loyal customer of Flipkart and will do the necessary action for my complaint.
Registered Mobile No – 9995080656
Mail ID – Vinoj.VK@gmail.com
Note: – Find the attached details of the mobile which i need to return in the invoice.
Return period will end on 28th September 2021. So request you to process the request today itself by unblocking my account.
Hope I will get the resolution for the below mentioned issues.
1. Unblocking of my Flipkart account – (Mobile No : 9995080656)
2. Return request process of last bought mobile (Order ID: OD122832702368071000 – realme X7 Max (Milky Way, 256 GB))
3. I need to use my gift vouchers lying in the account worth Rs. 6005/-
4. I ordered a mobile sim try by paying Rs. 248/- (It is yet to deliver, at that time the account blocked – I so loose that money too)
All the 4 issues I need resolution form Flipkart side.
I requested many times for the return of the above mentioned order.
Flipkart was cancelled my request because of my account block.
My Flipkart account is blocked because of this return request. Again I am telling you that my request is genuine .
Finally I visited a Realme authorized service center and they confirmed that the heating issue is there. Because of that the battery is draining out.
Also the hanging issue is also confirmed.
With all these reasons , Flipkart has baselessly blocked my account and rejected my return request.
Atleast I request you to appoint a technician to check my complaint. Without doing anything how Flipkart can reject my return request.?
Still I am requesting you to reopen my return request and process the refund.
If the brand confirms the issue , then on what base Flipkart rejected my request.
Till date no escalation team called me and discussed my complaint. They only telling that account is blocked and rejecting the request.
Image Uploaded by Vinoj VK: