| Name of Complainant | |
| Date of Complaint | December 25, 2022 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered a smart TV and it was delivered to me on Nov 1st 2022.
Order ID – OD226324446287673000
The installation guy arranged by Flipkart came to my home on Nov 4th and told he did not bring the right tools to mount the tv on wall and assured the installation will be rescheduled automatically within 2 weeks. So we waited and there was no update on the website.
When it showed as installation cancelled in website, I called Flipkart customer care and scheduled an installation. They assured it will be done within a week.
Then on Dec 11th, another installation guy came, he opened the box and told the tv screen is damaged. It looked like a manufacturing defect since the box was intact and the screen was not broken, but the bottom panel side was pushed inside.
The installation guy clicked pictures and told he will send this it seller and arrange for replacement. But he didn’t do anything.
So I contacted Flipkart again with my issue regarding the damaged item. But it was rejected. I raised complaint atleast 4 times so far, and each time it was rejected with different reasons, which doesn’t make sense.
I understand that the return period of the product is passed already, but we did not open the item until the Flipkart arranged installation guy came home. The delay in opening the item was caused by Flipkart itself and you are now not ready to take back the damaged item.
It is more disappointing that the customer care executives are disconnecting my calls when I am explaining my issue. I have been a Flipkart customer from many years now and did not expect this kind of treatment from you.
Kindly request you to look into my complaint regarding the damaged tv and override the return policy period and provide me a resolution at the earliest as this is a high valued item.
