| Name of Complainant | |
| Date of Complaint | July 11, 2022 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Order ID: OD125359599579736000
On flipkart india app, I had ordered motorola g52 mobile with old phone lenovo p2 for exchange. However the delivery guy has rejected the exchange stating that the screen is broken. However this reason is not mentioned exchange rejection clause. The reason is good to reduce the exchange value as per flipkart. Also, the exchange was rejected last week stating the same reason, but i had connected with customer care and they clarified that the rejection was by mistake. They requested to order again and ensured to get it cleared this time. However the delivery guy rejected for 2nd time today with same reason. Again i tried connecting to customer care twice. Both the time they kept the call on hold saying they will check on the issue for a minute and disconnected after 10 minutes without any say. I feel flipkart phone exchange program is a fraud.
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