| Name of Complainant | |
| Date of Complaint | July 23, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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on 4th feb’2023 at around 9 PM in the evening i received a IVR call from
8937448934 asking whether i have accessed my flipkart pay later account
recently or not? 1 to confirm and 2 to decline.I pressed 2 and to confirm I submitted an OTP then call got disconnected.After few minutes a series of OTPs (14/15 OTPS) came to my inbox from
TXT-FLPKRT and then i opened my flipkart app and found an apple i phone 12
amounting 55000/- Placed from Flipkart Pay Later EMI and a series of
Transactions amounting 1059/- done which i haven’t performed at all.
Also i found that Iphone 12 was placed to an address of Motera Gujrat. I ‘m a resident of west bengal and so found it a very serious breach of my
personal Information. I immediately contact Flipkart Support and placed all
the relevant details and at the same time i opened a case with
cybercrime.gov.As the iphone order was showing on my order
history page so i cancelled the same and got 55000/- refunded but not able
to cancel out the series of 1059/- amount transactions as only order id and
transaction id was popping up on the Pay later page. ALso i communicated
with IDFC First and they suggest that this breach happened over the app only and that Flipkart will find the root cause of the same. A local police
GD was also filed at Kotwali Police Station,jalpaiguri,West
Bengal,735101.
Being a regular and faithful flipkart customer this personal
information breach deeply shocked me and this amount 14826/-is something
unbearable for a middle class man like me.
I urged the flipkart support to immediately block my flipkart pay later
transactions until this issue gets resolved.
Since then I have contacted Flipkart support almost 200+ times via all possible means such as phone,email to their grievances department but no response from their side.
Infact from the past few days they are saying mail that 15584/-(14826+late charges) amount must be paid otherwise they will send a legal notice to me to recover the same.Also day by day my CIBIL is getting impacted because of this fraudulent transaction!!
I’m in deep grief regarding this and being a middle class man it is causing a havoc on me. I am writing to you hoping to get this issue resolved ASAP.
I have attached the cybercrime and national consumer forum ticket no which I have raised regarding this:
Cybercrime Ticket No: 23202230003482
National consumer helpline ticket: 4353501
Please let me know if anything else is required here.
Image Uploaded by AVISHEK CHANDA:
