| Name of Complainant | |
| Date of Complaint | November 14, 2018 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Order No: OD113611781665324000
I had ordered IphoneSE by making an online payment of Rs.14398 on 11th Oct 2018. On 13th Oct 2018, I received the delivery. I got only the charger and the USB cable in the box but did not receive the IphoneSE and the earphones in the box at the time of delivery.
I raised replacement request 5 times and each time, they are cancelling the replacement request without my notification after 1 or 2 days after placing the request. When i called them and asked as to why the replacement has been cancelled, they tell they do not know the reason behind it and they raise a new replacement request. I have raised 5 return requests till now. And even after a month after ordering, I have neither received the IphoneSE nor received the refund of my amount.
I have called the flipkart customer support around 20 times but have not received the resolution yet. The amount is not a small amount too and till date I have not received the product. Moreover, the customer care people tell that raising the replacement request is all they can do. They cannot help me further on this.
