| Name of Complainant | |
| Date of Complaint | October 17, 2020 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Consumables |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have purchased Kodak Android TV, 50 Inches-1 No. from Flipkart on 15 August’20 amounting to Rs 26499/- (Invoice attached) along with complete Protection warranty amounting to Rs 2099/- (Total expense Rs 28,598/-), which got delivered on 20 August’20. Initial 15 days it was working well but from 3 September’20 onwards it started creating problem. When I switch on the TV, its light got green but nothing is visible on screen. Only sounds are coming but picture is not coming. (Images and videos are attached for your ready reference)
I have registered complaints on flipkart complete protection against the problem which I am facing with new Kodak Android led TV. My Complaint no CLCP10102000140 KODAK 50 INCH LED PROBLEM. After complaining, one Technician visited my place, checked the TV and told that the Panel of the TV is not working. And after that no response received. I have lodge complaint to Kodak customer care as well and complaint no. is DE0920TV11358. Kodak persons are also taking it seriously.
I had contacted talk to owner of Service centre on his mobile no 9873497840, which is in Faridabad. He informed me that he is unable to upload the documents on Jeeves site, as this site is not working from last 3 to 4 days.
I am very much upset with the services which Flipkart is serving. Flipkart and seller has provided defected TV to me which is not even working. My new TV got dead within 35 days. This is totally unacceptable. Why should I pay Rs 28,598/- for this defected TV? If they change panel then there is no guarantee that it will run for a longer period. I will not keep this defective piece any longer with me.
Hence, I need either total refund or replacement of this defected TV with new TV. I am lodging report in consumer court against Flipkart, service centre and Jeeves to get this issue resolved.
I need either total refund or replacement of my TV with new one. I will not keep this defective piece at all.
Please get this issue resolved on priority and replace this defective TV with new one.
Regards,
Ajay Sharma
Image Uploaded by Ajay Sharma:
