| Name of Complainant | |
| Date of Complaint | July 24, 2019 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On 16th July 2019 I ordered for a Redmi note 7 pro black colour mobile phone
order id OD116009958434341000
Product price Rs. 12814.00
I received product on 18th June 2019 at 09:15pm.
Unfortunately product is defective and not performed well because microphone is either not available or defective.
I did complaint same day to flipkart customer complaint department about said issues and they arranged technical visit.
Technical person checked and found issues with microphone and recommended for exchange.
On 22nd July 2019 again ekart’s courier boy came with replacement mobile. While checking old defective mobile phone he started scratching with nails and said , there is a small minor scratch near edge’s curv area that is why he will not exchange new handset with defective mobile.
Now again they sending technical person to check which is ruin my time and I am loosing my patience.
They have increased the replacement duration and not replacing this defective mobile phone.
What should I do for this??
I hardly used it only 25 minutes for setting and SIM card inserting.
To resolve the problem, I would appreciate your quick action for new exchange or refund soon.
I am very old and genuine customer of flipkart and have made multiple purches through flipart but now I am very disappointed and feeling my self faked. I have a e garbage of Rs.12812.00
I look forward to your reply and a resolution to my problem. I will wait till 25th july 2019 Evening 06:00 pm before seeking another action or assistance. Please contact me at the above address or by phone
Regards
Vishwas Pandey
Mob No. 8422974567
Image Uploaded by Vishwas pandey: