Name of Complainant	Parteek Dhiman
Date of Complaint	May 13, 2021
Name(s) of companies complained against	Flipkart
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Dear Sir/Ma’am,

This is in context of my order on LG Wing 5G phone with order number -OD121674944054346000.

I’m literally unhappy with the response of how Flipkart and their team have handled my problem.  I placed my order for the phone on 2nd May and paid the entire amount of INR 29499 from my debit card. My order was also confirmed and it was supposed to be delivered to my address of Haridwar-249403 on 5th May.

But due to some misplacement of my consignment, it was not delivered to me on 5^th May. I called customer care representative to inquire about my order, they still confirmed that my order will be delivered to me by 7 pm of 5^th May but by day end it was not delivered to me.

On the next day i.e 6^th May  when I called, an update was given to me that your order was not delivered due to some logistic constraints and will now be delivered by 9^th May. I was in regular touch with your customer care reps which they can check since the calls are being recorded by Flipkart as well and they assured me not to worry about it and your order will surely be delivered to you by 9^th May. I was requesting them to deliver my order by 8^th May and they assured me that your matter is taken on top priority and will be delivered before 9^th May, all the false hope given to me by Flipkart affected me severely  as they have failed to deliver the product on time in spite of  being in regular touch with them and repeatedly requesting them.

Now on 9^th May I got a text from Flipkart that your order has been cancelled and your refund of amount INR 29499 has been processed.  I’m quite furious after seeing this text as after regular calls from 5^th May to 9^thMay I feel I have wasted my time requesting your team to deliver my order on time. I called customer care rep thrice and demanded for the contact details of CEO and email address as well because customer care rep were misguiding me from the day when my order was failed to deliver by Flipkart but they simply cut my phone despite of frequently telling them not to cut my phone. I have recorded conversation as well of this call and willing to share it. I want to till take it up seriously now as I have been mentally harassed and cheated by Flipkart.

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