Name of Complainant	Shiv Pandey
Date of Complaint	April 18, 2019
Name(s) of companies complained against
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I have ordered Yonex Voltric 2DG Graphite Badminton Racquet via order ID OD115199630673039000 on 13.04.2019 and it was mentioned that the product will be delivered on 17.04.2018.

Since 16.04.2018 @11:07, the product was delivered at Dahanu location ( place very near to Boisar, 00:30 mins by  road where the order was supposed to be delivered.

On 17.04.2019 around 14:00Hrs , i had called to Flipkart stating that the product is to be delivered today, let me have the details of the courier services so that i can communicate with the person responsible for the the delivery as since 16.04.2018 @11:07 Hrs, the product was lying @Dahanu, it should not consume so much time. But no details were given and not the delivery ( on 17.04.2019 ).

When today i.e, 18.04.2018, when i checked the details, my order was re-routed towards Mumbai stating that the address was incomplete and the date for the delivery was extended to 23.04.2019.

But, a week before @ the same address, the different order was delivered by flipkart only. Secondly, i didn’t receive any call from  courier service either regarding the address.

The same issue was raised to flipkart consumer care, but the response was same stating we don’t have any details regarding the delivery courier agency.

My point is once on your site, if you mention the date of delivery, it is responsibility of the Flipkart  to make sure that the delivery date is met. Secondly, if a consumer is asking for the courier services details same should be given to the consumer so as to have better communication as in this case both the customer & the courier services become local.

But instead of this, the consumer care person told me that the solution to this is to cancel the order. This is NOT JUSTIFIED.

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